Shipping policy

Shipping Policy

Last updated: 31 Aug 2026

Welcome to Pinkwren!
We’re committed to delivering your order accurately, in good condition, and always on time.

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1. Processing Time

All orders are processed within 1–3 business days after payment confirmation.
Orders are not shipped or delivered on weekends or public holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional time for delivery.

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2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Delivery delays can occasionally occur due to customs, holidays, or courier service issues.

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3. Shipping Locations

We currently shipped Wordwide except sanctioned Countries.
Shipping rates will vary depending on destination.

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4. Order Tracking

Once your order has been shipped, you will receive a tracking number via email.
Tracking information may take up to 24 hours to update after dispatch.

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5. Damaged or Lost Packages

We are not liable for any products damaged or lost during shipping.
If you received your order damaged, please contact the shipment carrier or our support team to file a claim.
Please save all packaging materials and damaged goods before filing a claim.

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6. Wrong Address Disclaimer

It is the responsibility of the customer to ensure the shipping address entered is correct.
We do our best to speed up processing time, so please contact us immediately if you believe you have entered an incorrect address.